Last updated: May 15, 2026

At LoveWala.in, we strive to deliver a magical experience. If you are not satisfied, here’s how we handle refunds.

Eligibility for Refund

• If the payment was successful but the envelope link was never generated/active (technical failure).
• If the envelope content is corrupted or inaccessible within 24 hours of payment.
• If you were charged incorrectly (e.g., double payment).

Non‑refundable Cases

• Change of mind after the envelope has been created and link is delivered.
• Incorrect content entered by the user (wrong name, photo, etc.).
• The recipient did not open/view the envelope – our delivery is to the link, not the recipient’s action.

How to Request a Refund

Email support@lovewala.in with your Order ID (received after payment) and the reason. We will review within 48 hours and initiate a refund if approved.

Processing Time

Refunds are processed to the original payment method and may take 5–10 business days to reflect, depending on your bank.

Contact

For any billing questions, reach out to support@lovewala.in.